Hi Richard,
I have just received an email with the following message:
Your payment for cycle.travel failed to go through
Your membership will expire on Feb 1, 2025 because your payment method (Visa ending in 4639) couldn't be processed. To keep your membership, update your payment method in your membership settings by Feb 3, 2025.
My Visa card does not end 4639. There is a link to click on, but as this has the potential to be a scam I haven't done so. Previous payments have gone through with my current card for over a year.
Any advice?
Martin
Comments
Hi Martin – Patreon is showing you as a ‘Declined member’ which I think means it couldn’t charge your card. If you go directly to www.patreon.com you should be able to check from there.
Could you forward me the email you received (to info@cycle.travel) so I can just double check? Thank you.
Martin, you should check where the email is originating. (Look at the 'from')
The best thing is to go to the Patreon site directly - not by clicking on any links in the email - and check the status of your account. That will show the details of the card being used and status of payments.
Scams normally have 'Urgent' prominent in the email and lack the specificity of the name of the subscription, or at least one as 'small' as CT. (Sorry Richard!)
If the mail is not from Patreon (and therefore a scammer) then I'd strongly urge a change of all your passwords on all online accounts.
Any chance that it's referring to an older/different card?
If worried that your card may be compromised you should contact your bank to check activity.
Out of an abundance of caution I'd suggest editing your post to replace the numbers with xxxx