Interestingly, on my android phone I can see all of Europe zoomed out, but as I zoom in only the horizontal area from approx. Amsterdam down to approx Madrid are visible. This is for both IGN classic & digital. (IGN Spain is fine).

On further playing if I move the screen to show well north of Amsterdam I lose the option to choose an IGN map. 

It's interesting that your phone will show all, but the computer won't.

It may help to describe the laptop OS and the browser used.

I'm only interested in France for IGN.

It's a chrome browser on a Windows laptop. 

It used to work fine. 

Now working again...

I don’t think anything has changed here to affect it, so I’m guessing either a connectivity problem or an outage at IGN – will keep an eye on it though!

Same problem again this morning... works fine on mobile (even if set to desktop mode in chrome), but windows laptop just gives a white screen when switched to IGN.

Other maps eg OS work fine.

I promise nothing has changed on the c.t end of things so I’m not sure why this would happen.

I wonder if you have some sort of security app/plugin/extension which is getting in the way. When cycle.travel sends a request for an IGN map tile, it includes a piece of information (technically known as the “referer header”) that says “this request is coming from cycle.travel”. IGN see this and think “ah good, it’s ok to show the map”.

Some software may block these referer headers. In that case, IGN won’t know that it’s a legitimate request coming from cycle.travel, so they won’t show the map.

I’d suggest checking to see if you have anything installed that might be doing this, and if so, disabling it for cycle.travel.

OK, thanks.  Could be work firewall I guess?

Will try at home later

Well,  it did seem to be work firewall,  but today "IGN Classic" doesn't work anywhere.   "IGN digital does", and In think that's also on the subscriber only list??

I think there’s a problem at the IGN end of things – not anything I can control I’m afraid.

Thanks - just wondering if it was something at my end.   Going to France in a couple of weeks!