I renewed my sub via the app and was charged but was unable to log in as my email was not recognised what is the solution ?

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I renewed my sub via the app and was charged but was unable to log in as my email was not recognised what is the solution ?
Log in with your cycle.travel account:
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Check that you’re logging in with the same email on both app and website.
On the website you can see your registered email address here, under ‘Login details’: https://cycle.travel/user/profile
On the app, go to ‘Settings’ and then ‘Account status’ and it’s at the top.