Your supporter benefits are linked to your email address. If you can’t see your supporter benefits, please check you’re using the same email address throughout.

Signed up with Patreon?

If you signed up as a supporter using Patreon, the email address you used for Patreon should match the one used on your cycle.travel account.

• Check the email address on your cycle.travel account from your profile page.
• Check the email address you’ve given Patreon by checking your details at patreon.com.
• If they’re different, tell us the email address you’ve used for Patreon.

It can take up to 20 minutes for cycle.travel to recognise supporter status changes from Patreon.

Gift membership: Unfortunately Patreon doesn’t communicate gift memberships to cycle.travel, and we are not able to turn them off at Patreon. Please avoid using Patreon’s gift membership option if possible. If you’ve signed up before seeing this, please email us at info@cycle.travel and we’ll try to fix it.

Signed up from an iPhone?

If you use ‘Sign in with Apple’ on your iPhone, and select ‘Hide my email address’, cycle.travel can’t see your email address. If you already have a cycle.travel account, that means that we can’t match it up.

To avoid this, make sure you always use the same method to sign in:

• If you use ‘Sign in with Apple’ on your phone, use it on the website too.
• If you use an email address and password on the website, use the same combination on your phone.

Changed your phone or reinstalled?

If you’ve installed the app on a new phone, or reinstalled the app, it might not have remembered your previous subscription. In the cycle.travel app, make sure you’ve signed in; tap Settings; choose Account status; then:

• On iPhone, tap Restore previous subscription
• On Android, tap Check for previous subscriptions

Still having problems?

Please email info@cycle.travel if you’re still encountering issues.