Your supporter benefits are linked to your email address. If you can’t see your supporter benefits, please check you’re using the same email address throughout.

Signed up with Patreon?

If you signed up as a supporter using Patreon, the email address you used for Patreon should match the one used on your cycle.travel account.

• Check the email address on your cycle.travel account from your profile page.
• Check the email address you’ve given Patreon by checking your details at patreon.com.
• If they’re different, tell us the email address you’ve used for Patreon.

It can take up to 20 minutes for cycle.travel to recognise supporter status changes from Patreon.

Signed up from an iPhone?

If you use ‘Sign in with Apple’ on your iPhone, and select ‘Hide my email address’, cycle.travel can’t see your email address. If you already have a cycle.travel account, that means that we can’t match it up.

To avoid this, make sure you always use the same method to sign in:

• If you use ‘Sign in with Apple’ on your phone, use it on the website too.
• If you use an email address and password on the website, use the same combination on your phone.

Still having problems?

Please email info@cycle.travel if you’re still encountering issues.