If you’re having difficulties with the mobile app, here are some things you can try.

Android issues, summer 2025

Unfortunately an obscure Android issue is causing problems with the app on some phones. These issues include the app not giving turn-by-turn directions, and not rotating the map for your current direction.

As of 24 August, we’re currently waiting for Google to approve the latest version of the app, which contains fixes. This will be version 1.7.6 and we anticipate it will be made available later this week. You can make sure you’re using the current version by going to the Play Store and updating. (Check the version you have installed by long-pressing on the app icon, choosing ‘Get info’, and scrolling to the bottom.)

If you’re still having problems, please post to the help forum or email info@cycle.travel, naming your phone model and the version of Android you’re running.

Thanks for your patience and sorry for the hassle.