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City Guides

Latest journeys

Canal de St Martory by Max P
Villerest St Merd by Vinsou
Welwyn to Letchworth by Tom Le Bas
13/4/24 Coniston explorer by Mark Eddy
Rossy'O with Rakesh by Calaban
ExmExe by Robert hale
kandel-schauinsland by elias
Day 0 Penzance LE Penzance by Richard Bayliss
Jim's CTC by Jim Clugsden
Coast to Coast by Jim Clugsden

Become a supporter

Cancelling your cycle.travel supporter status

If you’ve been a cycle.travel supporter and you’d like to cancel this, here’s how to do it. (And thank you for being a supporter!)

There are different ways to cancel depending whether you signed up on the website, on the iPhone app, or the Android app. Please note that cycle.travel doesn’t take your payments directly so we can’t cancel your supporter status for you.

If you signed up on the web

cycle.travel’s supporter scheme is provided by Patreon.com. You can cancel from their website.

If you signed up in the iPhone app

If you signed up in the Android app

What will change

You’ll no longer have access to supporter features such as extra maps, PDF downloads, the cycle.travel newsletter and additional app features.

Deleting your cycle.travel account

If you would like to delete your cycle.travel account, follow one of these steps.

Once you have deleted your account, your saved journeys will no longer be retrievable; nor any posts or comments you have made on cycle.travel; nor any other content associated with your username/ID.

iPhone or Android app

Make sure you’re logged into the account you want to delete. Tap the ‘Settings’ button. Choose ‘Account status’ in the menu. Follow the option to delete your account.

Website

Please email [email protected] from the address you used to create the account.

Android

Our Android app is now available! It’s largely identical to the iPhone app, including turn-by-turn directions and offline maps. Your phone will need to run Android 8.1 or later.

It would be great to hear your feedback when using the Android app. Please post to the cycle.travel forum.

The following features aren’t in the first version, in order to get it out the door as soon as possible. They’ll be added in a later release.

Due to limitations in the map display code we use (MapLibre GL), dragging a route is not currently as easy in the Android app as in the iOS app.

Logging in

Logging into cycle.travel allows you to save and load routes. You can use the same account on both the app and the website, so the routes you’ve planned on the web are accessible in the app (and vice versa).

Don’t have an account?

Easy. Just click Log in to save and load routes from the app, or choose Log in from the Settings menu.

For ease of logging in, we suggest you use your Apple ID (on iPhone) or Google ID (on Android) to create your account. You can also use a Facebook account.

Do you have an existing cycle.travel account?

If you’ve already set up an account using the cycle.travel website, you can just log into the app using the existing email and password, or whatever third-party service you used to set it up.

Using your account on the cycle.travel website

Once you’ve created an account in the app, you can also log into it on the cycle.travel website. Make sure you use the same method you used with the app, so if you chose ‘Log in with Apple’, choose that on the website too.

Feedback

Your feedback really helps make the app better!

You can use the Send feedback link in the Settings menu if you just want to leave feedback or a suggestion – I can’t answer questions sent that way but it’s great if you just want to make a comment. 

If you need an answer or you’d like to ask for suggestions from other cycle.travel users, use our forum.

Bugs or crashes?

If the app crashes or freezes, this is a bad thing (that goes without saying, really). I’d love to hear about this so I can fix it.

If possible, please let me know exactly what you were doing when the app crashed. For example, “planning a route from Oakham to Melton Mowbray by long-pressing each location on the map in turn”. If I can follow these instructions and reproduce the crash, it’s much more likely that I can fix it.

Please also say what model of phone you were using and, if you know, the version of the operating system. Whenever Apple or Google release a new version of the operating system, lots of things change under the hood and it’s not uncommon that this causes apps to break.

Ideas?

If you’ve got an idea for something that would make the app better or easier to use, let me know – the forum is a great place to post these.

Here are a few of the things I’m planning to work on soon:

I’m sometimes asked for extra routing options (e.g. ‘avoid hills’ or ‘tolerate busy roads’). cycle.travel’s route-planning engine works in a way that means these aren’t really possible, I’m afraid, at least without vast expense on new servers. It’s the trade-off for fast calculation times and draggable routes.

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